Frequently Asked Questions
Here is the list of most frequently asked question about this store and company.
Do we ship internationally?Unfortunately, at this time, iamextreme.net only delivers within Pakistan. International deliveries are not possible. Sorry for any inconvenience that this may cause you.
What are the warranty terms and conditions?Warranty is applicable on Graphic Cards, Power Supplies, RAM, SSD's, Motherboards and Watercooling Kits only.
The warranty period is also mentioned on the individual product page for your reference.
Graphic Card: 12 Months
Power Supplies: 6-24 Months
RAM: Lifetime Limited
SSD: 12 Months
Motherboards: 12 Months
Water Cooling Kits: 6 Months for pump only.
Processors: 3 Years
How can I claim warranty?Warranty can be claimed by sending us an email at email@example.com, with your order number, and details of the problem. Please explain to us in detail what caused the problem with your product. When you send the product back to us, it will be inspected for damage caused by poor handling or misuse. Warranty claims due to accidental damage or electrical surges will not be applicable. Warranty claims may be rejected where the warranty sticker/serial numbers are torn or tampered with. Any products found to have any evidence of misuse, damage, or poor handling will be deemed warranty void, and will be returned at your own cost. After we recieve your product and inspect it, we will let you know by email towards the outcome of warranty claim and the time it will take to issue you a replacement.
Shipping information regarding Casings.Please note that all casings will be shipped via overland service of the courier company and will take approximately between 48-72 hours to be delivered.
I ordered a product from your site which was delivered damaged or broken. What should i do now?If a product has been delivered either damaged or broken, please send us an email at firstname.lastname@example.org, with your order number and proof showing damage. We will look into your case and issue you a replacement if necessary.
I want to purchase an item but it is out of stock. What should i do now?If an item in our store is out of stock, please enter your email address in the notification bar on the product detail page and we will notify you as soon as the product is back in stock.
I have deposited the amount of my order in the specified account. When will my order ship?Please let us know as soon as you have deposited the money in the specified account (bank transfer payment method only) at email@example.com with your order number so we can confirm with the bank and ship your order the same day. Please note that if informing us after 5 pm will result in your order being shipped next day.
Is there any discount available on the products?Sorry, we do not offer any sort of discount. Our prices are fixed and already the lowest you can find in the market. There may be however special deals and bundle offers that may come up from time to time which would allow you to save money buying them rather than individually. You might want to keep checking the latest deals and offer of the week section to know which products are on sale. Other than that also we recommend you sign up to our newsletter which would keep you updated on special deals and offers too.
My order was shipped from your warehouse for the next day delivery. I still have not received it. What should I do now?All orders are shipped from our warehouse upon receiving the payment at 5pm everyday. Couriers guarantee next day delivery but sometimes it can get delayed. You can contact the relevant courier company from whom your order was shipped to inquire about the delivery date and time.
What does Limited Lifetime Warranty mean? (applicable on RAM modules only)Limited Lifetime warranty means that a customer is entitled to RMA the faulty modules back if none of the below mentioned scenarios occur
- Products with missing or defaced serial numbers
- Products damaged by environmental factors, which include oxidation and/or damages caused by natural disasters
- Physical Damages which include, but not limited to, the following:
* Unauthorized modifications
* Misuse, neglect or improper assembly
* Burns resulting from faulty or failed electric power
* Missing/bent pins
* Burns by overclocking
If none of the above mentioned conditions meet a customers situation, he/she is entitled to claim warranty on their RAM modules.
How can i order from the website? What are the shipping charges?Ordering from our website is a few click process. Simply add the product you wish to purchase in your cart, head over to check out and select the province you reside in, you will automatically be shown the shipping costs of your order. Just select the appropriate payment method and checkout. You will then be emailed your order confirmation along with payment details.
We are totally against spam emails. At IAMEXTREME.NET, we take your private information very seriously, and fully understand how frustrating it can get while receiving unsolicited emails from other companies repeatedly. We store your information on our secure servers and in any case we will not sell or disclose your information to other companies.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.